Lilac Med Spa Cancellation Policy & Procedures

At Lilac Med Spa, it is our goal to make a difference in the lives we touch by offering the highest level of service by trained professionals in the most relaxing environment for our clients. In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. Details of our cancellation policy are provided below.

Lilac Med Spa kindly requests the courtesy of a 24 hours notice of cancellation or rescheduling. There is no charge to cancel or reschedule appointments 24 hours prior.

To accommodate your desired appointment, all new clients are required to place a credit card on file or place a 25% deposit when booking an appointment, this excludes consultations, which is free at the time of booking. Gift certificates may also be used in lieu of a credit card to hold your appointment. This can be done by calling us and giving the information over the phone or coming into the spa and giving the information during business hours.

Any cancellations or reschedules less than 24 hours in advance will be charged 50% of the service or forfeit deposit.

If there is availability in the schedule, appointments rescheduled for 48 hours after the original appointment can carry over their cancellation fee.

No Call/No Show will be charged 100% of service scheduled and will only be allowed to rebook if the appointment is prepaid. No exceptions.

Clients who have prepaid for package deals who are No Shows or have Late cancellations for their scheduled appointments will automatically be deducted a service credit in lieu of that appointment.

If a new client fails to cancel or reschedule their appointment date within the 24 hour timeframe they will forfeit ALL limited-time pricing offers, monthly special promotions, discounts or coupons.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation, so please have your credit card and/or gift certificate ready when booking. You will not be charged unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.